RIGHT OF WITHDRAWAL
Pursuant to art. 5 DL 185/1999, if the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Isaproject a VAT number reference) , has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated further.
To exercise this right, the customer must send ISA Project a communication to that effect, within 14 working days from the date of receipt of the goods. This communication must be sent by email to firstname.lastname@example.org within the aforementioned terms
Once the aforementioned notice of withdrawal has been received, the ISA Project Customer Service will promptly communicate to the customer the instructions on how to return it, assigning a unique RMA code for the return of the goods, which must be received by Isaproject within 10 days from authorization.
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packs), kept and absolutely sealed.
The right of withdrawal is however subject to the following conditions:
the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased;
the purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original packaging, we recommend placing it in a second box, on which to affix the label, showing the RMA number (return authorization code); the affixing of labels or adhesive tapes directly on the original product packaging should be avoided in all cases;
by law, the shipping costs for returning the goods are charged to the customer; the delivery costs to the customer and any other incidental costs highlighted at the time of placing the order will not be reimbursed;
the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer; in the event of damage to the goods during transport, ISA Project will notify the customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain a refund the value of the asset (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
Isaproject does not respond in any way for damage or theft / loss of goods returned by uninsured shipments; upon its arrival in the warehouse, the product will be examined to assess any damages not caused by transport. If the original packaging and / or packaging are damaged or open, Isaproject will withhold from the refund due a percentage, in any case not exceeding 20% of the same, as a contribution to the restoration costs.
Without prejudice to any restoration costs for damages ascertained to the original packaging, ISA Project will refund the customer the full amount already paid, within 14 days from the return of the goods, by reversing the amount charged on the Card Credit or by bank transfer. In the latter case, the customer will promptly provide the bank details on which to obtain the refund (Code ABI - CAB - IBAN - Current Account of the invoice holder).
The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its contents), in cases where ISA Project finds:
use of the goods or opening of the original packaging;
the lack of the external packaging and / or the original internal packaging;
the absence of integral elements of the product (accessories, manuals);
damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, the goods will remain at the headquarters of Isaproject, available to the Customer for collection at your expense.
The right of withdrawal does not apply to all furniture and goods made to measure and made to a specific indication of the customer, as required by law and expressly provided for by the Consumer Code (Article 55 paragraph 2 letter d) of the Legislative Decree 206/2005).